R. Greg Hein
11013 Thrush Ridge Rd
Reston, VA 20191-4714
EDUCATION AND TRAINING
Microsoft Certified Professional:
Hardware: Two years
experience installing, configuring, and troubleshooting Ethernet network interface cards,
category 5 10Base-T cabling, hubs, and high performance dedicated servers. Over six years experience maintaining, troubleshooting, repairing, and
upgrading x86 PC's.
Software: Windows NT 4.0 (Server and Workstation), NetWare 4.1, Exchange Server 5.0, Windows 95, Windows 3.1, MS-DOS, MS Office Professional 97, MS Internet Explorer.
Computer Systems Manager/Network
Administrator, 5th Operations Group, Minot Air Force Base, ND (July 1996 - August
Responsible for the administration of the Bases largest and most sophisticated computer network which services 253 workstations and over 650 users. Create, manage, and maintain user network and e-mail accounts. Manage access to shared files and directories. Configure and maintain network workstation operating systems and network applications. Install, configure, and troubleshoot network printers. Troubleshoot and resolve workstation operating system and application software issues. Train and direct the daily activities of two squadron-level LAN administrators. Develop local computer, network use and security policies. Responsible for computer hardware enhancement plan and for the procurement of new desktop personal computers and upgrades. Provide hands-on training to users of new desktop software and hardware.
Assistant Chief, Weather Station
Operations/Automated Weather Distribution System (AWDS) Manager/Small Computer Manager,
Various Locations Worldwide (September 1991 - July 1996)
Developed and executed policies for the configuration and distribution of computer systems within the Weather Station. Responsible for maintenance, repair, training and help desk support. Responsible for the administration of two UNIX based AWDS systems.
WORK HISTORYJuly 1996 - August 1998 Computer Systems Manager/Network Administrator United States Air Force