R. Greg Hein
11013 Thrush Ridge Rd
Reston, VA  20191-4714

(h) 703/476-4343
Email: r.greg.hein@ibm.net


EDUCATION AND TRAINING

CERTIFICATIONS

Microsoft Certified Professional:

TECHNICAL PROFICIENCIES

Hardware: Two years experience installing, configuring, and troubleshooting Ethernet network interface cards, category 5 10Base-T cabling, hubs, and high performance dedicated servers.  Over six years experience maintaining, troubleshooting, repairing, and upgrading x86 PC's. 

Software:  Windows NT 4.0 (Server and Workstation), NetWare 4.1, Exchange Server 5.0, Windows 95, Windows 3.1, MS-DOS, MS Office Professional 97, MS Internet Explorer.

EXPERIENCE

Computer Systems Manager/Network Administrator, 5th Operations Group, Minot Air Force Base, ND (July 1996 - August 1998)
Responsible for the administration of the Base’s largest and most sophisticated computer network which services 253 workstations and over 650 users.  Create, manage, and maintain user network and e-mail accounts.  Manage access to shared files and directories.  Configure and maintain network workstation operating systems and network applications.  Install, configure, and troubleshoot network printers.   Troubleshoot and resolve workstation operating system and application software issues.  Train and direct the daily activities of two squadron-level LAN administrators.  Develop local computer, network use and security policies.   Responsible for computer hardware enhancement plan and for the procurement of new desktop personal computers and upgrades.  Provide hands-on training to users of new desktop software and hardware.

Assistant Chief, Weather Station Operations/Automated Weather Distribution System (AWDS) Manager/Small Computer Manager, Various Locations Worldwide (September 1991 - July 1996)
Developed and executed policies for the configuration and distribution of computer systems within the Weather Station.  Responsible for maintenance, repair, training and help desk support.  Responsible for the administration of two UNIX based AWDS systems
.

WORK HISTORY

July 1996 - August 1998     Computer Systems Manager/Network Administrator  United States Air Force
Sept 1991 - July 1996         Assistant Chief, Weather Station Operations/Automated Weather Distribution
                                        System (AWDS) Manager/Small Computer Manager 
United States Air Force
March 1985 – Sept 1991     Weather Forecaster  United States Air Force
June 1983- March 1985       Weather Observer  United States Air Force
Oct 1976 – June 1983         Material Facilities Specialist   United States Air Force

References available upon request